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For most destinations, our shipping partners (DHL, DPD) offer the option to choose a delivery slot or have it delivered to a pickup point. After dispatch you'll receive options via the track-and-trace link.

Within 1 hour of ordering you can cancel free of charge – contact customer service immediately. After processing, you can return the package after delivery for a full refund within 30 days.

Yes, B2B partners can order our seasonal and limited-edition collections in advance. Pre-order ensures the desired quantity in your preferred colours and sizes is reserved – before retail launch.

For defective or non-conforming products, returns are always possible. For B2B orders by mistake or change of mind, our policy applies based on order size and partnership status. Contact your account manager.

After registration in the B2B portal we discuss your specific needs in a personal conversation. Then we create a tailored partnership agreement covering pricing, volumes, terms and any exclusivity arrangements.